supply chain and procurement service

We provide premium supply chain and procurement services.  We aim to provide our clients with one stop shopping experience and help them source complementary products from well-known manufacturers that we network with. Our professional Supply Chain includes a series of activities like planning, sourcing/procurement, logistics, and customer assistance. Our primary goal is to assist our customers in obtaining high performance products at their lowest cost.

Planning

We serve as a bridge to suppliers and customers. Before our sourcing activity starts, we will have in-depth communications with our customers to have a thorough understanding of their product needs, the industries they serve and their specific local conditions where they apply the products. We will assess their needs with our professional knowledge and help them determine what products that suit them the best. Then we will work on the process of sourcing or manufacturing the products. We also work closely with good local suppliers to steer and ensure the quality of raw materials and final products. We monitor our third-party suppliers to share our commitment to maintain the highest quality standards.

Procurement

​At MIKEM, we founded our specialized procurement department within each business units. Our sourcing activities range from raw materials and chemicals to technical products and solutions. We have established a global sourcing network and partnership with supreme local suppliers to provide quality products and services for our customers. Our global network and local industrial knowledge empower us the advantage to select the best providers and find the most suitable products. Our expertise will help our customers save both time and money.

We also have high expectations toward our suppliers. Our expectations for our suppliers not only include product quality, reliability and competitiveness, but also social and environmental responsibility. We try to source materials that are environment friendly and we dedicate efforts to minimize our environment impact on our planet.

Logistics

As a global company, we are serving customers all over the world. We have established a global logistic network to ensure fast delivery and competitive transportation rates to our worldwide clients. We use logistics services provided by professional logistic companies to store and transport raw materials, intermediates and finished products. We also established warehouses in our popular markets to provide products and services with high efficiency and low cost. Our goal with respect to logistics is to deliver the right products on time and every time in a cost-efficient manner.

Customer Service

​We value the importance of customer service to the sustainability of our business, and therefore, exceptional customer assistance is what we value and pursue for. We have specialized customer support team whose responsibility is to serve our clients around the globe. We strive to become experts in the industries we serve with our competitive products and comprehensive customer support.

As exemplified in our company culture values, we care for every customer that we interact with. We value our relationships and their feedback.  Our source of innovation is constantly inspired by their challenges and imagination. Therefore, we see every interaction as an opportunity to push for our improvement and deepen our mutual understanding. To become a sustainable business partner, we see customer service as a key aspect of our business.

 

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