Privacy Policy

We may collect personal information that you voluntarily provide to us when you contact MIKEM, submit an inquiry form, request a quotation, ask for technical support, communicate with our sales team, or otherwise interact with us.

The information we may collect includes:

• Your name

• Company or organization name

• Email address

• Telephone number

• WhatsApp number

• Country or region

• Industry

• Job title or business role

• Product interests

• Product specifications or technical requirements

• Application information

• Purchasing or sourcing requirements

• Inquiry details and message content

• Any other information you choose to provide

Because MIKEM operates primarily as a business-to-business specialty chemical supplier and solutions provider, much of the information we receive relates to companies, procurement requirements, technical projects, formulations, applications, and commercial inquiries.

Automatically Collected Information

When you visit mikem.com, certain technical information may be collected automatically through web servers, cookies, analytics technologies, and similar tools.

This information may include:

• IP address

• Browser type

• Device type

• Operating system

• Referring website

• Pages visited

• Date and time of access

• Approximate geographic region

• Time spent on pages

• Website interactions

• Technical and diagnostic information

We generally use this information to understand website performance, improve user experience, maintain website security, and analyze how visitors interact with our content.

We may use the information we collect for the following purposes:

Responding to Inquiries

We use your contact information and inquiry details to respond to questions about our products, services, applications, sourcing capabilities, technical support, customized solutions, OEM services, and contract manufacturing services.

Providing Product and Technical Support

We may use the information you provide to recommend suitable products, evaluate technical requirements, provide application guidance, prepare samples, discuss formulations, or identify appropriate manufacturing or sourcing solutions.

Preparing Quotations and Commercial Proposals

Information may be used to prepare quotations, product specifications, commercial proposals, shipping arrangements, and other information related to potential or existing business transactions.

Managing Customer and Supplier Relationships

We may process business contact information to communicate with customers, suppliers, distributors, manufacturers, logistics partners, and other business partners.

Improving Our Website and Services

We may analyze website usage information to improve:

• Website functionality

• Product information

• Navigation

• Technical content

• Industry solutions

• Customer support

• Website security

• User experience

Marketing and Business Communications

Where permitted by applicable law, we may send you information regarding:

• New products

• Product updates

• Technical articles

• Industry insights

• Company news

• Application solutions

• Events or exhibitions

• Other relevant business information

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us at service@mikem.com.

Security and Fraud Prevention

We may use information to detect, investigate, and prevent fraudulent activity, unauthorized access, security incidents, misuse of our website, or other potentially harmful activities.

Legal and Regulatory Requirements

We may process information where necessary to comply with applicable laws, regulatory requirements, court orders, government requests, contractual obligations, or other legal processes.

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

• Your consent

• Performance of a contract or steps taken before entering into a contract

• Our legitimate business interests

• Compliance with legal obligations

• Protection of our legal rights

• Other lawful grounds permitted under applicable law

Our legitimate interests may include responding to business inquiries, maintaining customer relationships, improving our website, protecting our systems, conducting business development, and operating our specialty chemical business.

MIKEM may use cookies and similar technologies to operate and improve mikem.com.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies for purposes such as:

• Keeping the website functioning properly

• Remembering user preferences

• Understanding website traffic

• Measuring website performance

• Improving website usability

• Identifying technical problems

• Supporting website security

• Analyzing visitor behavior

Some cookies may be necessary for website operation, while others may support analytics, functionality, or marketing.

Depending on your location, you may be able to manage or reject certain non-essential cookies through a cookie preference tool or your browser settings.

Please note that disabling certain cookies may affect some website functions.

We may use third-party analytics, hosting, security, communication, or website optimization services.

These providers may process limited technical information such as IP addresses, browser information, device information, website activity, or similar usage data.

Third-party service providers process information according to their own privacy policies and applicable contractual requirements.

We encourage users to review the privacy policies of relevant third-party providers where appropriate.

MIKEM does not sell your personal information in the ordinary meaning of the term.

We may disclose information to third parties where reasonably necessary to operate our business or provide services to you.

These parties may include:

Service Providers

We may work with third-party providers that assist with:

• Website hosting

• Email services

• Customer relationship management

• Data storage

• Website analytics

• Cybersecurity

• IT support

• Logistics

• Transportation

• Payment processing

• Business communications

• Marketing services

Suppliers and Manufacturing Partners

Where necessary to respond to your product or sourcing requirements, certain technical or commercial information may be shared with qualified suppliers, manufacturers, production partners, laboratories, or service providers.

We seek to limit such information to what is reasonably necessary for the relevant business purpose.

Logistics and Shipping Partners

Where products, samples, documents, or materials need to be delivered, information may be shared with freight forwarders, couriers, customs agents, warehouses, or logistics providers.

Professional Advisors

Information may be shared with lawyers, accountants, auditors, consultants, insurers, or other professional advisors where reasonably necessary.

Legal Authorities

We may disclose information where required by law, regulation, court order, government request, or legal process, or where disclosure is reasonably necessary to protect our rights, property, employees, customers, or others.

Business Transactions

If MIKEM is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law.

MIKEM conducts business internationally.

Your information may therefore be processed, stored, or transferred to countries or regions outside the jurisdiction in which you are located.

These countries may have data protection laws that differ from those in your country.

Where required by applicable law, we will take reasonable measures designed to provide appropriate protection for personal information transferred internationally.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors including:

• The nature of your inquiry

• Whether you become a customer or business partner

• Ongoing commercial relationships

• Contractual requirements

• Legal obligations

• Tax and accounting requirements

• Product or quality documentation requirements

• Potential legal claims

• Security considerations

When personal information is no longer reasonably required, we may delete, anonymize, or securely archive it in accordance with applicable law and our internal practices.

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access

• Unauthorized disclosure

• Loss

• Misuse

• Alteration

• Destruction

However, no website, electronic communication, database, or internet transmission can be guaranteed to be completely secure.

You should therefore take appropriate precautions when transmitting confidential or sensitive information over the internet.

Depending on your country or region, applicable data protection laws may provide you with certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain personal information

• Request restriction of processing

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Request portability of certain personal information

• Opt out of certain marketing communications

• Submit a complaint to an appropriate data protection authority

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy-related request, please contact:

Email: service@mikem.com

We may need to verify your identity before processing certain requests.

Because MIKEM primarily serves business customers, much of the information collected through our website consists of professional or business contact information.

This may include information relating to procurement managers, formulators, engineers, technical personnel, distributors, suppliers, manufacturers, and other representatives of businesses or organizations.

We use such information for legitimate business communications, commercial transactions, technical support, sourcing, customer service, and relationship management.

When contacting MIKEM regarding formulations, chemical applications, product specifications, manufacturing projects, or sourcing requirements, please consider carefully what confidential information you provide through website forms or ordinary email.

Unless otherwise agreed in writing, submission of information through the website does not itself create a confidential, fiduciary, or non-disclosure relationship between you and MIKEM.

Where highly confidential technical or commercial information needs to be exchanged, appropriate confidentiality agreements may be arranged separately.

MIKEM’s website and services are intended primarily for businesses and professionals.

Our website is not directed toward children, and we do not knowingly seek to collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at service@mikem.com.

If you contact us by email, WhatsApp, website form, or another electronic communication channel, we may retain your communication and contact details for purposes including:

• Responding to your inquiry

• Following up on product requests

• Providing technical support

• Preparing quotations

• Maintaining business records

• Managing customer relationships

• Meeting legal or contractual requirements

Please avoid sending highly sensitive personal information through ordinary email or website inquiry forms unless necessary.

We may update this Privacy Policy periodically to reflect changes in:

• Our website

• Our services

• Our business operations

• Technology

• Data processing practices

• Legal or regulatory requirements

When we make changes, we may update the Effective Date shown at the top of this page.

We encourage visitors to review this Privacy Policy periodically.